Shipping policy
We hold stock in Australia and ship from Perth, Western Australia. That is the whole point of buying from us rather than ordering internationally: no customs, no six-week wait.
Processing time
Orders are packed within 1-2 business days. Orders placed on weekends or public holidays are packed the next business day.
You will get a confirmation email when you order, and a second email with tracking when it ships. If the tracking email has not arrived after 3 business days, check your spam folder and then contact us.
Shipping within Australia
| Service | Estimated delivery | Cost |
|---|---|---|
| Standard | 3-8 business days | $11.00 |
| Express | 1-4 business days | $15.00 |
Delivery estimates are from the day of dispatch, not the day you order, and they are the carrier's estimates rather than guarantees. Delivery to WA, the NT and regional areas generally takes longer than to east-coast capitals.
International shipping
We currently ship within Australia only. We do not ship to addresses outside Australia, and we cannot accept orders for delivery overseas.
Tracking
Every order ships with tracking. Tracking can take up to 24 hours to show movement after you receive the number — that is normal and does not mean anything has gone wrong.
Incorrect addresses
Please check your address at checkout. If you spot a mistake, email us immediately — we can usually fix it before the parcel leaves.
If a parcel is returned to us because the address was wrong or nobody collected it from the depot, we will refund the goods but not the original postage, and reshipping will be charged again.
Lost or damaged parcels
If tracking has not moved for 10 business days, contact us and we will open an enquiry with the carrier. Carriers generally will not declare a parcel lost before then.
If your parcel arrives damaged, photograph the packaging and the contents before unpacking further and send the photos to us. Damage claims are much easier to resolve with a photo of the box.
Lost and damaged parcels are covered by our Return and Refund Policy and by your rights under the Australian Consumer Law.
Authority to leave
If you give the carrier authority to leave your parcel without a signature, responsibility for it passes to you once it is left. We cannot refund or replace a parcel that is stolen after an authorised delivery.
How we pack
Stamping polish is glass, so bottles are wrapped individually. Plates ship flat and backed with rigid card to protect the etch — a bent plate will not transfer cleanly, so this matters more than it might sound.
GST
Studio Supply Co is not currently registered for GST. No GST is charged on goods or shipping.
Contact
Studio Supply Co. (ABN 52 695 233 869)
Email: sales@studiosupplyco.com.au